1. Terms & conditions
For all orders from our webshop, the following terms of sale applies.
2. Partner & contract
The agreement is between the Customer and Norman System AB. By activating the order button, you confirm your order for the items in your shopping cart. Your order is thereby binding. As soon as our system has received your order, it will automatically be confirmed by an e-mail. After you have received your order confirmation, the purchase contract is confirmed.
3. Shipping costs
The custom pays the shipping costs.
4. Payment methods
By invoice 30 days
5. Delivery of goods
We only deliver with DHL
6. Delivery point
Only by DHL
7. Transport damage
Delivery of goods with obvious damage should be reported immediately to the operator/driver, thereafter you should immediately take contact with us. It helps a lot if you contact us quickly. Please take pictures of the damaged item and send it to us on info@norlub.com It facilitates and support our request against and gives us a better proof position. We replace damaged goods free of charge.
8. Return of goods
When returning goods, the customer must always in advance notify Norman System AB with reason for the return.
The customer has free rigth of return for 14 days from receiving the goods, provided the product is not damaged by the customer, by tampering or mishandling. At warrantable failure or dissatisfaction with the product, free return policy always applies. To place a return, please contact Norman System AB on norlub@telia.com to obtain shipping documents for the return shipment.
9. Refundment
When the customer chooses to exercise the right of withdrawal, we will refund the purchase price normally within 14 days after we receive the returned products in orignal packaging and in undamaged condition. Refunds are made using the same payment method as for the purchase.
10. Support
Our customer service representatives are available Monday-Friday, 8.00-15.00
We answer questions from customers by e-mail within 48 hours (weekdays) from the receiving day. If the question can't be answered for some reason, we will provide notice within 48 hours
E-mail: norlub@telia.com Tel: +46 (0) 730-35 35 25
11. Warranty
You always have at least 1 year warranty on all our products, possibly longer warranty are stated in the product information for the product. Otherwise, the law of consumer purchase rights applies.
12. Storage of the purchase agreement
You receive the contract of sale with your order confirmation by e-mail, and also together with the delivery of your goods. Your previous orders are for security reasons, not available online.
13. General.
All products remain Norman System AB property until the full payment has been received. Norman System AB only enters purchasing agreements with persons over the age of majority (18 years). For minors, a parental approval is required.
We reserve ourselves for misprints in this webshop. Norman System AB and its suppliers mentioned at this webshop are not liable for any damage, even those resulting from production stop, lost profits, computer-related problems, and the cost of repairing or replacing a product.
14. Environmental policy
We provide products for the handling of oils, lubrication greases, fuels and chemicals, we are therefore very careful that our products meet the requirements for clean and environmentally friendly handling. Furthermore, we strive towards developing our environmental standars through constant improvements.
15. Contract language
English applies as contract language for the purchase agreements.